Refund policy

Refund & Return Policy

Effective Date: July 16, 2026

At Lyk New, customer satisfaction is our priority. We carefully inspect every product before listing it for sale and strive to provide accurate descriptions and clear photographs so you can shop with confidence.

As we specialize in premium pre-owned (used) fashion and lifestyle products, each item is unique. Please read our Refund & Return Policy carefully before making a purchase.

Our Quality Promise

Every product listed on Lyk New is individually inspected before being offered for sale.

We provide:

  • Clear photos of the actual item

  • Honest descriptions of its condition

  • Information about any noticeable flaws (if applicable)

  • Quality checks before dispatch

Our goal is to ensure you receive exactly what you ordered.

Return Eligibility

You may request a return if:

  • You receive the wrong product.

  • The product arrives damaged due to shipping.

  • The item has a significant defect that was not mentioned in the product description.

  • The product you receive is substantially different from the item shown or described on our website.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.

  • The product must be unused after delivery and returned in the same condition in which it was received.

  • Any original tags, accessories, dust bags, boxes, or packaging (if included) must also be returned.

  • Proof of purchase (order number or invoice) must be provided.

Items That Cannot Be Returned

Because our products are carefully photographed and individually described, returns are not accepted for:

  • Change of mind.

  • Personal preference after receiving the item.

  • Minor signs of use that were clearly shown or mentioned in the listing.

  • Slight color differences caused by screen or lighting variations.

  • Incorrect size selection or assumptions made by the customer.

  • Damage caused after delivery through misuse, accidents, or improper care.

  • Sale, clearance, or promotional items marked as Final Sale.

How to Request a Return

If your order qualifies for a return:

  1. Contact our customer support within 48 hours of delivery.

  2. Provide:

    • Your order number.

    • Clear photographs of the product.

    • A brief explanation of the issue.

  3. Our team will review your request and respond as quickly as possible.

  4. If approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Refund Process

Once we receive and inspect the returned item:

  • If your return is approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method whenever possible. If that is not feasible, we will arrange an alternative refund method in consultation with you.

Shipping charges are generally non-refundable, unless the return is due to our error or a damaged/incorrect item.

Exchanges

Because most of our products are one-of-a-kind, direct exchanges are usually not possible.

If a suitable replacement is available, we will gladly offer an exchange. Otherwise, an approved refund will be issued.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.

Include clear photographs of:

  • The product.

  • The packaging.

  • The shipping label.

After verification, we will work promptly to provide a replacement (if available) or a full refund.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return under the conditions outlined in this policy.

Return Shipping

If the return is due to:

  • Our mistake,

  • A defective product, or

  • An incorrect item sent,

Lyk New will bear the reasonable return shipping cost.

If the return is approved for any other eligible reason, the customer may be responsible for the return shipping charges.

We recommend using a trackable courier service, as Lyk New cannot be responsible for items lost or damaged during return transit.

Our Commitment to Fairness

We are committed to treating every customer with honesty, respect, and fairness. Each return request is reviewed individually to ensure a reasonable outcome for both our customers and our business.

Need Assistance?

If you have any questions about your order or this Refund & Return Policy, we're here to help.

Lyk New
📍 3rd floor bawani heights pnt colony Clifton, Karachi, Pakistan 

Phone / WhatsApp: 0301-2540634

Email: bilalahmed3931@gmail.com

Shop With Confidence

At Lyk New, we believe buying premium pre-owned products should be simple, transparent, and worry-free. Every item is carefully selected and inspected so you can enjoy exceptional value with confidence. Thank you for choosing Lyk New.